Privacy Policy

Aesthetx Haus ("Aesthetx Haus," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit aesthetxhaus.com (the "Site"), contact us, or use our services.

Information we collect

We may collect the following categories of personal information:

• Contact information, such as your name, email address, phone number, and any information you provide when you contact us or submit a form.
• Appointment and inquiry information, such as the service you are interested in and information you provide through our booking provider.
• Internet and device information, such as IP address, browser type, device identifiers, pages viewed, referring URLs, and interactions with the Site.
• Communications, including the content of messages, reviews, feedback, or other correspondence you send to us.
• Professional or treatment-related information you choose to provide. Please do not send detailed medical information, photographs, or other sensitive health information through a general website form or unencrypted email.

We collect information directly from you, automatically through your use of the Site, and from service providers that support our website and booking process.

How we use information

We may use personal information to:

• respond to inquiries and communicate with you;
• schedule, manage, and support appointments;
• operate, secure, maintain, and improve the Site and our services;
• send administrative communications and, where permitted and with any required consent, marketing communications;
• protect against fraud, misuse, and security incidents; and
• comply with legal obligations and enforce our policies.

How we disclose information

We may disclose personal information to service providers that help us operate our business and Site, including website hosting and management providers, booking and appointment-management providers, communications providers, analytics providers, and professional advisers. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction.

Our website is hosted through Hostinger and uses WordPress and Elementor to provide and manage the Site. We use Mangomint to provide appointment booking. We may use Google Fonts to display Site typography and Google reCAPTCHA to help protect forms from spam and abuse. These providers process information as needed to provide their services and under their own terms and privacy practices.

We do not sell personal information or share personal information for cross-context behavioural advertising. We do not disclose personal information to third parties for their own direct-marketing purposes without your consent.

Cookies and similar technologies

We and our service providers may use cookies and similar technologies that are necessary to operate, secure, and maintain the Site. You may control cookies through your browser settings. Some Site features may not function properly if cookies are disabled.

Booking and health information

Appointment booking is provided through Mangomint. Information you provide through the booking experience is handled according to the applicable booking and practice processes. The Site is not intended as a substitute for communicating urgent health concerns to a qualified professional.

Do not use the Site, a general contact form, or ordinary email to send emergency information. If you have a medical emergency, call 911 or seek immediate emergency care.

Your choices

You may opt out of promotional emails by using the unsubscribe link in the email or contacting us. You may still receive non-promotional communications, such as appointment or service-related messages.

Your California privacy rights

California residents may have rights under applicable California privacy law, including the right to request access to, correction of, or deletion of personal information, and the right to opt out of the sale or sharing of personal information where applicable. These rights are subject to legal exceptions and verification requirements.

To submit a request, email hello@aesthetxhaus.com with the subject line "California Privacy Request" or call (925) 940-8081. Please describe your request and provide enough information for us to verify it. You may use an authorized agent where permitted by law; we may request proof of authorization and verify your identity directly.

We will not discriminate against you for exercising applicable privacy rights. We do not use or disclose sensitive personal information for purposes that require a California right to limit under applicable law.

Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to meet legal, accounting, reporting, and recordkeeping requirements, resolve disputes, and enforce agreements.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No online transmission or storage system is completely secure, and we cannot guarantee absolute security.

Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date.

Contact us

Aesthetx Haus
2021 Ygnacio Valley Rd STE C205
Walnut Creek, CA 94598
(925) 940-8081
hello@aesthetxhaus.com